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Personalization

The List View provides a customizable tabular representation of tickets. Users can adjust columns based on their preferences, ensuring that the most relevant information is displayed. The key features include:

  • Select Columns – Users can choose which columns to display, such as ticket ID, urgency, submitted by, updated by, created at, status field, assigned to, queue, domain, category, and more.
  • Arrange Column Order – Users can drag and drop columns to arrange them in a preferred sequence.
  • Save Preferences – The system allows saving the customized column order for future use.

Additional Personalization Options​

Theme Settings​

  • Light/Dark Mode – Switch between light and dark interface themes based on preference or working conditions
  • Color Schemes – Select from predefined color schemes or customize accent colors
  • Font Size – Adjust text size for better readability

Dashboard Customization​

  • Widget Selection – Choose which widgets appear on your dashboard
  • Widget Arrangement – Drag and drop widgets to organize your dashboard layout
  • Default Views – Set preferred default views for tickets, reports, and other sections

Notification Preferences​

  • Email Notifications – Configure which ticket events trigger email notifications
  • In-app Notifications – Set preferences for system notifications within the application
  • Notification Frequency – Choose between immediate, digest, or scheduled notifications

Keyboard Shortcuts​

  • Custom Shortcuts – Create personalized keyboard shortcuts for frequently used actions
  • Shortcut Sets – Switch between different shortcut configurations based on workflow
  • Shortcut Reference – Access a personalized reference guide for your configured shortcuts

Benefits of Personalization​

  • Efficiency – Focus on the information and tools most relevant to your role
  • Reduced Cognitive Load – Minimize distractions by hiding unnecessary elements
  • Comfort – Adjust the interface to match your visual preferences and accessibility needs
  • Workflow Optimization – Arrange tools and information to match your natural workflow

Saving and Syncing Preferences​

Your personalization settings can be:

  1. Saved Locally – Stored in your browser for use on a specific device
  2. Synced to Account – Tied to your user account and available across devices
  3. Exported/Imported – Shared with team members or transferred between accounts

Administrator Controls​

System administrators can:

  • Set default personalization options for new users
  • Restrict certain personalization features based on roles
  • Create organization-wide themes and layouts
  • Reset user preferences when troubleshooting issues