Overview

Asset Management is where you keep track of everything your organisation owns and assigns to people — laptops, monitors, phones, software licenses, servers, and the relationships between them.

It answers everyday questions:

• Who has the MacBook with serial number SN-12345?
• How many Adobe licenses are still free?
• Which laptops are due for refresh next quarter?
• What's connected to the production database server?

You manage three kinds of records:

• Assets — physical items you can touch (laptops, phones, monitors).
• Licenses — software you've paid for, with seats you assign to users or assets.
• Configuration Items (CIs) — things in your IT environment that need governance (servers, applications, services), and how they're related.

You also get reports, dashboards, alerts, and integrations that pull device data in automatically from RMM tools and link tickets back from your ITSM.

The rest of this section walks through each piece, starting with Getting Started.