Reference Field

Reference fields create connections between different records or entities within the system, enabling relational data structures and workflows.

Key Properties

• Reference Type: Specification of the entity type being referenced
• Selection UI: Searchable dropdown, modal picker, or autocomplete field
• Filter Criteria: Optional restrictions on which records can be referenced
• Display Format: Customization of how referenced items are displayed
• Default References: Ability to preselect referenced items

Use Cases

• Linking related tickets
• Referencing configuration items
• Associating users with resources
• Connecting incidents to known problems
• Relating change requests to affected services