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Service Catalog Overview

The Service Catalog is a key component of the Rezolve.ai platform that allows organizations to create, manage, and deploy customizable templates for various business processes. It serves as a central repository for standardized service requests, incident reports, and other operational workflows.

The Service Catalog enables administrators to:

  • Create and manage ticket templates with customizable fields
  • Define workflows for different business processes
  • Configure conditions and rules for field visibility and editability
  • Apply role-based permissions
  • Set up automated actions based on events
  • Implement multi-language support through locales
  • Create ticketing hierarchies and establish relationships between different ticket types

These templates, once approved, become available to end-users through various channels including the Agent UI, web interface, Microsoft Teams, and through the Rezolve.ai Virtual Agent.

Key Capabilities​

  • Customizable Templates: Create and manage ticket templates with customizable fields to suit various business needs.
  • Workflow Definition: Define workflows for different business processes, ensuring efficient request fulfillment.
  • Security Features: Configure conditions and rules for field visibility and editability to maintain data security.

Functionality​

  • Service Request Management: Standardize and streamline service requests across the organization.
  • Operational Workflows: Automate and manage operational workflows to improve efficiency.
  • Integration: Seamlessly integrate with platforms like SharePoint and Teams for enhanced collaboration.