Media Field
Media fields allow for the attachment and management of files, images, videos, and other digital assets within tickets.
Key Properties
- Allowed File Types: Configuration of accepted file formats
- Size Restrictions: Optional limits on file sizes
- Multiple Files: Support for single or multiple attachments
- Preview Capabilities: Options for inline viewing of compatible media
- Storage Configuration: Settings for retention and management of uploaded files
Use Cases
- Attaching screenshots of errors
- Providing supporting documentation
- Including instructional videos
- Uploading signed forms or agreements
- Sharing design assets or specifications