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Layouts

Layouts determine how fields are organized and presented to users. They allow you to create structured, intuitive interfaces for ticket creation and management.

Layout Structure​

Layouts are built using a section-based approach:

  • Sections: Container elements that group related fields
  • Nested Sections: Sections can be placed inside other sections to create a hierarchy
  • Field Placement: Fields can be added to sections according to logical groupings

Layout Conditions​

Similar to field-level conditions, you can set layout-level conditions to control visibility and editability:

  • Visibility Conditions: Show or hide entire sections based on specific criteria
  • Editability Conditions: Make sections editable or read-only based on specific criteria

Layout Design Considerations​

  • Group related fields: Organize fields that belong together in the same section
  • Progressive disclosure: Use conditions to show fields only when they become relevant
  • Responsive design: Consider how layouts will appear on different devices

Layout