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Special Fields

Special fields provide unique functionality beyond standard data collection, enabling enhanced workflows and user experiences.

Types of Special Fields​

  • Notes: For tracking communications and updates
  • History: For viewing the chronological record of changes
  • Linked Tickets: For managing relationships between tickets
  • Watchers: For tracking interested parties
  • Submitted By/On: For recording creation details
  • Log Time: For tracking time spent on issues
  • Last Updated By/On: For tracking modification details
  • Profile: For user information display
  • Chat Transcript: For preserving conversation history
  • Smart Summary: For AI-generated content summaries
  • Feedback: For collecting user satisfaction data
  • Approvers: For managing authorization workflows

Integration with Workflows​

Special fields often serve as triggers or conditions within workflow rules, enabling automation based on their values or changes.