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Linking Layouts to Views

Primary Layouts​

The system provides three primary layouts that serve different purposes in the ticket lifecycle:

Inbox View​

  • Displays a summary of tickets in a list format
  • Shows essential information to help users identify and prioritize tickets
  • Typically includes fields like Ticket ID, Status, Priority, and Submission Date
  • Allows for quick sorting and filtering of tickets

Create View​

  • The interface users interact with when creating a new ticket
  • Organizes fields in a logical sequence to guide users through the ticket creation process
  • May have multiple sections or steps to break up complex forms
  • Can implement conditional logic to show/hide fields based on previous selections

Detail View​

  • Provides a comprehensive view of all ticket information
  • Includes the complete ticket history and all field values
  • Displays notes, attachments, and other supplemental information
  • Shows the ticket's current status and available actions

Mapping Layouts to Views​

After creating layouts, you need to link them to the appropriate views in the system:

  • Design each layout according to its purpose (Inbox, Create, or Detail)
  • Configure field visibility and behavior for each layout
  • Use the "Linked Layouts" feature to associate layouts with their corresponding views
  • Test each view to ensure fields appear and behave as expected

Layout View

Create View

Detail View