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Pie Chart

Pie and donut charts are used to represent the proportion of different categories within a dataset. They help visualize how a whole is divided into parts, making it easy to identify dominant segments.

Key Features​

  • Proportional Representation: Shows the percentage share of each category.
  • Comparative Analysis: Helps compare distribution among different channels, teams, or ticket types.
  • Customizable Filters: Can be filtered by date, ticket type, priority, etc.
  • Clear & Intuitive View: Ideal for understanding ticket distribution briefly.

Example Use Cases​

1. Ticket Distribution by Channel​

  • The chart displays how tickets are distributed across different channels (Email, Chat, Phone, social media).
  • Helps support teams identify the most used customer service channels.

2. Issue Type Breakdown​

  • Shows different types of issues (e.g., Bug Reports, Feature Requests, Access Issues).
  • Helps in categorizing recurring problems and prioritizing resolutions.

3. Bot Conversations by Channel​

  • As seen in the image, the chart visualizes bot conversations across different platforms (e.g., Website, Mobile App, WhatsApp).
  • Useful for analyzing chatbot engagement across multiple channels.

Configuration in Dashboard​

  • Chart Type: Pie / Donut

  • Show: Count / Percentage

  • x-Axis: Source (e.g., Channel, Issue Type, Department)

  • Filters:

    • Example: "Ticket Type is Conversation" (filters data to only show bot conversations)
    • Other filters: Priority, Date Range, Response Time

    Pie Chart