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Line Chart

A Line Chart is used to visualize trends over time by connecting data points with a continuous line. It helps track fluctuations and patterns.

Line Chart

Use Case in Ticketing Dashboard​

  • Tracking Ticket Volumes: Monitor daily or weekly ticket counts to identify trends.
  • Performance Monitoring: Track improvements in response or resolution times.
  • Change Impact Analysis: Assess the effects of new policies or process improvements.

Example Configuration​

Axis Configuration​

  • X-Axis: Date (daily, weekly, or monthly intervals)
  • Y-Axis: Count of tickets

Filters​

  • Ticket Type: Specific categories (e.g., Incident, Request)
  • Status: Current ticket states (e.g., Closed, Resolved, In Progress)

Additional Features​

  • X-Axis Selection: Dropdown for selecting time-based field
  • Sorting: Value-based descending order
  • Custom Filters: Status or type-specific filtering

Line Chart