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Bar Chart

Bar charts are a powerful visualization tool that helps compare and analyze ticket distribution based on different parameters such as teams, departments, or issue types. They provide a clear representation of how tickets are categorized and allow for quick decision-making.

Key Features​

  • Comparative Analysis: Visually compare ticket volumes across different categories.
  • Trend Identification: Identify which teams or departments handle the highest number of tickets.
  • Custom Sorting: Sort data in ascending or descending order for better clarity.
  • Grouping Options: Group data by additional parameters to gain deeper insights.

Example Use Cases​

1. Ticket Distribution by Team​

  • The x-axis represents different teams (e.g., IT Support, HR, Finance).
  • The y-axis represents the number of tickets assigned to each team.
  • Helps managers identify which teams are handling the most workload.

2. Ticket Types Across Departments​

  • The x-axis represents departments (e.g., Technical, Customer Support, Admin).
  • The y-axis represents the number of tickets for each type (e.g., Bug Report, Feature Request).
  • Useful for understanding which department faces the most issues.

3. Issue Type Breakdown​

  • The x-axis represents issue categories (e.g., Network Issue, Hardware Failure, Access Request).
  • The y-axis shows the count of tickets under each category.
  • Helps in resource allocation and proactive problem-solving.

Configuration in Dashboard​

  • Chart Type: Bar
  • Show: Count / Sum / Average
  • x-Axis: Type (e.g., Team, Department, Issue Type)
  • y-Axis Label: Ticket Count
  • Sort Order: Ascending or Descending
  • Filters: Apply filters to focus on specific date ranges, priority levels, or other criteria

Bar Chart