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Bot Profile Settings

The Bot Profile Settings section allows administrators to customize the persona and presentation of the virtual agent across all channels. These settings control how the bot appears to users and define its conversational style and personality.

Key Configuration Areas​

Identity Configuration​

  • Bot name customization
  • Profile picture/avatar upload
  • Bot description and introduction text
  • Specialized role definition

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Conversation Style​

  • Tone of voice (professional, casual, technical, friendly)
  • Response length preferences (concise or detailed)
  • Formality level adjustment
  • Personality traits emphasis

Visual Appearance​

  • Color scheme customization
  • Chat interface styling
  • Message bubble design
  • Typography and font selection

Greeting Configuration​

  • Welcome message customization
  • First-time user introduction
  • Returning user recognition
  • Contextual greeting variations

Language and Localization​

  • Primary language selection
  • Additional supported languages
  • Regional setting preferences
  • Time zone and format configuration

Multimedia Settings​

  • Image usage preferences
  • Video content configuration
  • Document presentation settings
  • Rich media limitations

Thoughtful configuration of the bot profile creates a consistent, engaging personality that aligns with your organizational brand and culture. A well-defined bot profile improves user engagement and helps set appropriate expectations for