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Live Calls

The Live Calls page (/voice/live-calls) provides real-time visibility into all calls currently being handled by VoiceIQ.

Live Call Monitor​

At the top of the page:

KPIDescription
Active CallsThe number of calls currently in progress.
Departments EngagedThe number of Departments currently handling a live call.

When no calls are active, an empty state message is displayed.

Live Call Monitor showing the Active Calls and Departments Engaged KPI cards, the Live Call Panel Visibility setting, and the empty state when no calls are in progress

Live Call Panel Visibility​

A toggle controls whether the live call panel (which shows real-time call details) is visible. This can be turned on or off at any time.

Call History​

The Call History panel lists recent calls from the same phone number in the last 30 days.

note

The Live Calls page reflects the current active state at the time of viewing and does not auto-refresh unless the user reloads the page.