Existing Mailbox - Modern auth enabled Outlook

IF MODERN AUTH IS ENABLED FOR YOUR OUTLOOK Additional Requirements:

1. IMAP Enabled
2. Enable Graph APIs
3. Support Account for Rezolve
4. MFA Disabled If you are not sure if your Outlook is configured with Modern Auth enabled, follow these steps to verify.
5. Login to your Office 365 Admin Console
6. Click Show All from the menu on the left
7. Select Settings, then choose Org Settings
8. Under Service Tab, look for Modern Auth Based on the message displayed, you will know whether the modern authentication is forced or the tenant is still using basic authentication. MODERN AUTH ENABLED BASIC AUTH ENABLED This document contains proprietary information owned by Rezolve.ai and must not be distributed outside without authorization. 11501 Dublin Blvd STE 200, Dublin, CA 94568 info@rezolve.ai | www.rezolve.ai If Modern Auth is enabled, Rezolve will require that you create a support account in your domain that has Teams access. This account will be required to access the mailbox token. We will also use this account when you report an issue that we need to investigate, to verifying a new enhancement and/or to verify any implementation of your request. You manage and maintain this account’s access to your environment. VERIFYING IMAP SETTINGS OF SHARED MAILBOX
9. Scroll down and click Edit under Exchange settings
10. Select mailbox features from the menu on the left and make sure IMAP is Enabled This document contains proprietary information owned by Rezolve.ai and must not be distributed outside without authorization. 11501 Dublin Blvd STE 200, Dublin, CA 94568 info@rezolve.ai | www.rezolve.ai SUPPORT ACCOUNT If Modern Auth is enabled, Rezolve will require that you create a support account in your domain that has Outlook web and Teams access. This account will be required to access the mailbox token. We will also use this account when you report an issue that we need to investigate, to verifying a new enhancement and/or to verify any implementation of your request. You manage and maintain this account’s access to your environment. DISABLE MFA IN FOR A USER IN OFFICE 365
11. Go to Microsoft 365 Admin Center
12. Under Users, select Active Users
13. Click on Multi-factor authentication (If not visible for you, you may have to click on the … or More option first)
14. Search for the mailbox in the user list and select the checkbox next to the display name
15. The Quick Steps menu will now show on the right, click on Disable and confirm to Disable
16. Repeat step 4 and 5 for the Rezolve Support account This document contains proprietary information owned by Rezolve.ai and must not be distributed outside without authorization. 11501 Dublin Blvd STE 200, Dublin, CA 94568 info@rezolve.ai | www.rezolve.ai SETTING UP MODERN AUTH MAILBOX Graph API Permissions Required for Modern Auth Mailbox:
17. IMAP_AccessAsUser.All
18. Offline_access
19. User.Read Instructions Part A – Enabling Graph API
20. Open your Azure Portal
21. Click on the View button for Manage Azure Active Directory This document contains proprietary information owned by Rezolve.ai and must not be distributed outside without authorization. 11501 Dublin Blvd STE 200, Dublin, CA 94568 info@rezolve.ai | www.rezolve.ai
22. Click on App Registration
23. Search and Open the Rezolve SSO application you created This document contains proprietary information owned by Rezolve.ai and must not be distributed outside without authorization. 11501 Dublin Blvd STE 200, Dublin, CA 94568 info@rezolve.ai | www.rezolve.ai
24. The App Overview page will open, look for API Permissions in the left-hand side menu and click on it
25. Select Add a Permission on the main part of the page
27. Select Microsoft Graph

click Register 3. 5. 6. 5. This document contains proprietary information owned by Rezolve.ai and must not be distributed outside without authorization. 11501 Dublin Blvd STE 200, Dublin, CA 94568 info@rezolve.ai | www.rezolve.ai 8. Click on Delegate permissions option 7. 8. 9. Type IMAP in the search box, select IMAP.AccessAsUser.All and click Add Permissions 10. Click Add a Permission > Microsoft Graph > Delegate permissions again 11. Type offline in the search box, this time select offline_access and click Add Permissions 12. Click Add a Permission > Microsoft Graph > Delegate permissions again 13. Type user in the search box, this time select User.Read and click Add Permissions Here is an example: This 9do. cum ent contains proprietary information owned by Rezolve.ai and must not be distributed outside without authorization. 11501 Dublin Blvd STE 200, Dublin, CA 94568 info@rezolve.ai | www.rezolve.ai 14. Confirm that the screen looks similar to below with your listed permissions, Admin Consent Req set to Yes and Granted for has a green check 10. Instructions Part B – Adding App Owner 15. From the menu on the left select Owner This document contains proprietary information owned by Rezolve.ai and must not be distr ibuted outside without authorization. 11501 Dublin Blvd STE 200, Dublin, CA 94568 info@rezolve.ai | www.rezolve.ai 16. Click Add Owner 17. Search for the Rezolve Support Account, click on it and then click Select • Account cannot have MFA enabled • Account must be added as a member to the mailbox (we will show you how in part D) and in the allowed users list for Rezolve SSO app This document contains proprietary information owned by Rezolve.ai and must not be distributed outside without authorization. 11501 Dublin Blvd STE 200, Dublin, CA 94568 info@rezolve.ai | www.rezolve.ai Instructions Part C – Adding Client Secret to app 18. Look for Certificates & secrets in the left hand side menu and select it 19. Then select New client secret on the main part of the page This document contains proprietary information owned by Rezolve.ai and must not be distributed outside without authorization. 11501 Dublin Blvd STE 200, Dublin, CA 94568 info@rezolve.ai | www.rezolve.ai 20. Enter a description i.e. RezolveAIBot and click Add 11. This document contains proprietary information owned by Rezolve.ai and must not be distributed outside without authorization. 11501 Dublin Blvd STE 200, Dublin, CA 94568 info@rezolve.ai | www.rezolve.ai 21. Copy the Value and Secret ID and save them somewhere 22. Select Overview in the left-hand side menu 23. Copy the Application (client) ID and save with Client Secret ID 24. Select Manifest in the left hand side menu 25. Click on Download This document contains proprietary information owned by Rezolve.ai and must not be distributed outside without autho rization. 11501 Dublin Blvd STE 200, Dublin, CA 94568 info@rezolve.ai | www.rezolve.ai 26. Send the Application (client) ID, Client Secret ID, Client Secret Value and the downloaded Manifest to Rezolve Instructions Part D – Adding Support Account to SSO Allowed list 27. F rom the menu on the left, click on Enterprise application This docu ment contains proprietary information owned by Rezolve.ai and must not be distributed outside w ithout authorization. 11501 Dublin Blvd STE 200, Dublin, CA 94568 info@rezolve.ai | www.rezolve.ai 12. 28. Search for Rezolve SSO app and select it 29. Under Manage on the left, select Users and groups , select + Add user/group 29. Under Users, click on None Selected Instructions Part E – Adding Support Account as Mailbox Member 30. Search for the Rezolve Support Account and click on it in search results 31. Click Select This document contains proprietary information owned by Rezolve.ai and must not be distributed outside without au thorization. 11501 Dublin Blvd STE 200, Dublin, CA 94568 info@rezolve.ai | www.rezolve.ai 32. Click Assign Instructions Part E – Adding Support as Member of the Mailbox 33. Go to Microsoft 365 Admin Center 34. Under Teams & groups, select Shared mailboxes 35. Search for the monitored mailbox you created and click on the mailbox name 36. In the menu that opens, scroll down to Members and click Edit 14. This docu ment contains proprietary information owned by Rezolve.ai and must not be distributed outside without authorization. 15. 11501 Dublin Blvd STE 200, Dublin, CA 94568 info@rezolve.ai | www.rezolve.ai 37. Click + Add Member 38. Search for the Rezolve Support account (same account you added as owner to SSO app) and click Add 39. Notify Rezolve that you have completed setup on your side. Provide the with the support credentials if they do not have them so that they may complete the setup. 16. This document contains proprietary information owned by Rezolve.ai and must not be distributed outside without authorization. 11501 Dublin Blvd STE 200, Dublin, CA 94568 info@rezolve.ai | www.rezolve.ai