Skip to main content

Audience Management

Audiences in MSP control the visibility of Service Catalog fields and offers on the Agent UI, scoped to specific Customers or Customer attribute values.

Customer-Specific Attributes and Audiences​

A Customer Attribute (e.g., "Plan Duration") can be created for a specific Customer, then used to build a Customer-specific Audience (e.g., an audience defined by Plan Duration = Yearly). This audience can then be used on the Service Catalog side to show or hide fields or offers on the Agent UI.

Customer Attributes page inside a Customer's settings, with Attributes and Audit History tabs

Customer Audiences page inside a Customer's settings, with Audiences and Audit History tabs

Tenant-Level Attributes and Audiences​

A Tenant Attribute can be created at the tenant level and used in a tenant-level Audience that targets a specific Customer and one of that Customer's attribute values (for example, an audience for "ABC Corporation" customers with Entitlement = Standard). This audience can likewise be used to show or hide Service Catalog fields or offers on the Agent UI.

Tenant Attributes are managed from Org Administration → Attributes. The Customer Attributes tab on the same page lists attributes defined for Customers.

Tenant-level Attributes page showing attribute Label, Key, Data Type, Value Source, and Values, with Attributes, Customer Attributes, and Audit History tabs

Customer Attributes tab on the tenant-level Attributes page

Tenant-level Audiences are managed from Org Administration → Audiences. The Criteria column shows which Customers each audience targets.

Tenant-level Audiences page listing audiences with Criteria such as Customer: Gmail, Matching Members, and Published status

Summary​

Attribute TypeAudience TypeScope
Customer AttributeCustomer-specific AudienceApplies within a single Customer only
Tenant AttributeTenant-level AudienceCan target a specific Customer + attribute value