IT Service Management

Tickets, incidents, service requests, change management

• Tools: 23
• Connectors: 10

Connectors in this domain

• BMC Helix ITSM
• Cherwell
• Freshservice
• Jira Service Management
• ManageEngine ServiceDesk Plus
• Rezolve.ai
• ServiceNow
• SolarWinds Service Desk
• SysAid
• Zendesk

Tool reference

itsm.tickets.search - Search Tickets

Search for tickets with flexible filtering options including status, priority, assignee, and date ranges.

• Risk: read - Read-only - safe to call freely
• Supported by: ServiceNow, Zendesk, BMC Helix ITSM, Cherwell, Jira Service Management, ManageEngine ServiceDesk Plus, Rezolve.ai, SolarWinds Service Desk, SysAid, Freshservice

Input schema

Field	Type	Required	Description
limit	integer	No	Maximum number of results to return Default: 25.
query	string	No	Free-text search query across ticket fields
status	array	No	Filter by one or more statuses
assignee	string	No	Filter by assignee user ID or email
priority	string	No	Filter by priority level One of: low, medium, high, critical.
created_after	string	No	Only tickets created after this ISO8601 datetime
created_before	string	No	Only tickets created before this ISO8601 datetime

Output schema

Field	Type	Required	Description
tickets	array	Yes	-
tickets[].subject	string	No	-
tickets[].category	string	No	-
tickets[].priority	string	No	-
tickets[].description	string	No	-
tickets[].subcategory	string	No	-
tickets[].requested_by	object	No	-
tickets[].requested_by.id	string	Yes	-
tickets[].requested_by.name	string	Yes	-
tickets[].requested_by.email	string	Yes	-
tickets[].creation_date	string	No	-
has_more	boolean	Yes	-
total_count	integer	Yes	-

REST example

curl -X POST 'https://integration-hub.rezolve.ai/api/v1/tools/itsm.tickets.search/execute' \
  -H 'Authorization: Bearer YOUR_API_KEY' \
  -H 'Content-Type: application/json' \
  -d '{"input":{"limit":25,"query":"string"}}'

MCP example

{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "itsm.tickets.search",
    "arguments": {
      "limit": 25,
      "query": "string"
    }
  }
}

---

itsm.tickets.get - Get Ticket

Retrieve complete details of a specific ticket by ID including all fields, comments, and work notes.

• Risk: read - Read-only - safe to call freely
• Supported by: ServiceNow, Zendesk, Freshservice, BMC Helix ITSM, Cherwell, Jira Service Management, ManageEngine ServiceDesk Plus, Rezolve.ai, SolarWinds Service Desk, SysAid

Input schema

Field	Type	Required	Description
id	string	Yes	The unique ticket identifier (e.g. INC0010001 for ServiceNow, numeric ID for Freshservice/Jira)
include_comments	boolean	No	Include ticket comments/work notes in the response Default: true.
include_attachments	boolean	No	Include attachment metadata in the response Default: false.

Output schema

Field	Type	Required	Description
id	string	No	-
number	string	No	-
status	string	No	-
assignee	object	No	-
assignee.id	string	No	-
assignee.name	string	No	-
assignee.email	string	No	-
category	string	No	-
comments	array	No	-
priority	string	No	-
requester	object	No	-
created_at	string	No	-
updated_at	string	No	-
description	string	No	-
resolved_at	string	No	-
short_description	string	No	-

REST example

curl -X POST 'https://integration-hub.rezolve.ai/api/v1/tools/itsm.tickets.get/execute' \
  -H 'Authorization: Bearer YOUR_API_KEY' \
  -H 'Content-Type: application/json' \
  -d '{"input":{"id":"string"}}'

MCP example

{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "itsm.tickets.get",
    "arguments": {
      "id": "string"
    }
  }
}

---

itsm.tickets.create - Create Ticket

Create a new ticket with specified fields. Returns the created ticket with generated ID and number.

• Risk: write - Creates or modifies data
• Supported by: ServiceNow, Zendesk, Freshservice, BMC Helix ITSM, Jira Service Management, Rezolve.ai, SolarWinds Service Desk, SysAid, ManageEngine ServiceDesk Plus, Cherwell

Input schema

Field	Type	Required	Description
email	string	No	Requester email address. Use this OR requester_id, not both. Required if requester_id not provided.
phone	string	No	Requester phone number (alternative contact method)
category	string	No	Ticket category (e.g. Hardware, Software, Network)
group_id	string	No	Assignment group ID to route the ticket to
priority	string	No	Ticket priority. Some vendors use numeric: 1=Critical, 2=High, 3=Medium, 4=Low One of: low, medium, high, critical. Default: "medium".
assignee_id	string	No	User ID of the agent to assign the ticket to
description	string	No	Detailed ticket description with full context
project_key	string	No	Project key (required for Jira Service Management, e.g. ITSD)
requester_id	string	No	Requester user ID in the ITSM system. Use this OR email, not both.
custom_fields	object	No	Vendor-specific custom fields as key-value pairs
short_description	string	Yes	Brief ticket summary (alias: summary, title). This is the main subject line.

Output schema

Field	Type	Required	Description
id	string	No	-
number	string	No	-
status	string	No	-
created_at	string	No	-
short_description	string	No	-

REST example

curl -X POST 'https://integration-hub.rezolve.ai/api/v1/tools/itsm.tickets.create/execute' \
  -H 'Authorization: Bearer YOUR_API_KEY' \
  -H 'Content-Type: application/json' \
  -d '{"input":{"short_description":"string"}}'

MCP example

{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "itsm.tickets.create",
    "arguments": {
      "short_description": "string"
    }
  }
}

---

itsm.tickets.update - Update Ticket

Update one or more fields on an existing ticket. Only provided fields will be modified.

• Risk: write - Creates or modifies data
• Supported by: ServiceNow, Zendesk, Freshservice, Jira Service Management, Rezolve.ai, SolarWinds Service Desk, SysAid, ManageEngine ServiceDesk Plus, Cherwell, BMC Helix ITSM

Input schema

Field	Type	Required	Description
id	string	Yes	The unique ticket identifier to update
status	string	No	New ticket status One of: open, in_progress, pending, resolved, closed.
group_id	string	No	Assignment group ID to reassign to
priority	string	No	Updated priority level One of: low, medium, high, critical.
assignee_id	string	No	User ID of the new assignee
description	string	No	Updated detailed description
custom_fields	object	No	Vendor-specific custom fields to update
short_description	string	No	Updated ticket summary/subject line

Output schema

Field	Type	Required	Description
id	string	No	-
number	string	No	-
updated_at	string	No	-
updated_fields	array	No	-

REST example

curl -X POST 'https://integration-hub.rezolve.ai/api/v1/tools/itsm.tickets.update/execute' \
  -H 'Authorization: Bearer YOUR_API_KEY' \
  -H 'Content-Type: application/json' \
  -d '{"input":{"id":"string"}}'

MCP example

{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "itsm.tickets.update",
    "arguments": {
      "id": "string"
    }
  }
}

---

itsm.tickets.comment.add - Add Ticket Comment

Add a comment or work note to an existing ticket.

• Risk: write - Creates or modifies data
• Supported by: Rezolve.ai, ServiceNow, Zendesk, Freshservice, Jira Service Management, ManageEngine ServiceDesk Plus, BMC Helix ITSM, SolarWinds Service Desk, SysAid, Cherwell

Input schema

Field	Type	Required	Description
id	string	Yes	The ticket identifier to add a comment to
body	string	Yes	Comment text content (alias: comment). Supports plain text; some vendors accept HTML.
is_internal	boolean	No	If true, creates a private work note visible only to agents. If false, visible to requester. Default: false.

Output schema

Field	Type	Required	Description
ticket_id	string	No	-
comment_id	string	No	-
created_at	string	No	-

REST example

curl -X POST 'https://integration-hub.rezolve.ai/api/v1/tools/itsm.tickets.comment.add/execute' \
  -H 'Authorization: Bearer YOUR_API_KEY' \
  -H 'Content-Type: application/json' \
  -d '{"input":{"id":"string","body":"string"}}'

MCP example

{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "itsm.tickets.comment.add",
    "arguments": {
      "id": "string",
      "body": "string"
    }
  }
}

---

itsm.tickets.assign - Assign Ticket

Reassign a ticket to a different agent or group

• Risk: write - Creates or modifies data
• Supported by: ServiceNow, Freshservice, Zendesk, Jira Service Management, ManageEngine ServiceDesk Plus, BMC Helix ITSM, SolarWinds Service Desk, SysAid, Cherwell, Rezolve.ai

Input schema

Field	Type	Required	Description
id	string	Yes	The ticket identifier to reassign
group_id	string	No	Assignment group ID to route the ticket to
assignee_id	string	No	User ID of the new assignee (agent/technician)

Output schema

Field	Type	Required	Description
success	boolean	No	-

REST example

curl -X POST 'https://integration-hub.rezolve.ai/api/v1/tools/itsm.tickets.assign/execute' \
  -H 'Authorization: Bearer YOUR_API_KEY' \
  -H 'Content-Type: application/json' \
  -d '{"input":{"id":"string"}}'

MCP example

{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "itsm.tickets.assign",
    "arguments": {
      "id": "string"
    }
  }
}

---

itsm.tickets.resolve - Resolve Ticket

Resolve or close a ticket with resolution notes

• Risk: write - Creates or modifies data
• Supported by: ServiceNow, Freshservice, Zendesk, Jira Service Management, ManageEngine ServiceDesk Plus, BMC Helix ITSM, SolarWinds Service Desk, SysAid, Cherwell, Rezolve.ai

Input schema

Field	Type	Required	Description
id	string	Yes	The ticket identifier to resolve
resolution_code	string	No	Resolution code (e.g. Solved, Workaround, Duplicate). Vendor-specific values.
resolution_notes	string	No	Detailed resolution notes describing how the issue was fixed

Output schema

Field	Type	Required	Description
success	boolean	No	-

REST example

curl -X POST 'https://integration-hub.rezolve.ai/api/v1/tools/itsm.tickets.resolve/execute' \
  -H 'Authorization: Bearer YOUR_API_KEY' \
  -H 'Content-Type: application/json' \
  -d '{"input":{"id":"string"}}'

MCP example

{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "itsm.tickets.resolve",
    "arguments": {
      "id": "string"
    }
  }
}

---

itsm.kb.search - Search Knowledge Base

Semantic search across knowledge base articles.

• Risk: read - Read-only - safe to call freely
• Supported by: Rezolve.ai, ServiceNow, Freshservice, Zendesk, ManageEngine ServiceDesk Plus, Jira Service Management, SysAid, SolarWinds Service Desk, Cherwell, BMC Helix ITSM

Input schema

Field	Type	Required	Description
limit	integer	No	Maximum number of articles to return Default: 10.
query	string	Yes	Search keywords to find relevant knowledge base articles
category	string	No	Filter articles by category or topic
published_only	boolean	No	Only return published articles (exclude drafts) Default: true.

Output schema

Field	Type	Required	Description
articles	array	No	-
articles[].id	string	No	-
articles[].score	number	No	-
articles[].title	string	No	-
articles[].snippet	string	No	-
articles[].category	string	No	-
total_count	integer	No	-

REST example

curl -X POST 'https://integration-hub.rezolve.ai/api/v1/tools/itsm.kb.search/execute' \
  -H 'Authorization: Bearer YOUR_API_KEY' \
  -H 'Content-Type: application/json' \
  -d '{"input":{"query":"string"}}'

MCP example

{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "itsm.kb.search",
    "arguments": {
      "query": "string"
    }
  }
}

---

itsm.kb.article.get - Get KB Article

Retrieve full content of a knowledge base article.

• Risk: read - Read-only - safe to call freely
• Supported by: Rezolve.ai, ServiceNow, Freshservice, Zendesk, ManageEngine ServiceDesk Plus, Jira Service Management, SysAid, SolarWinds Service Desk, Cherwell, BMC Helix ITSM

Input schema

Field	Type	Required	Description
id	string	Yes	The unique knowledge base article identifier

Output schema

Field	Type	Required	Description
id	string	No	-
body	string	No	-
title	string	No	-
author	object	No	-
category	string	No	-
view_count	integer	No	-
published_at	string	No	-

REST example

curl -X POST 'https://integration-hub.rezolve.ai/api/v1/tools/itsm.kb.article.get/execute' \
  -H 'Authorization: Bearer YOUR_API_KEY' \
  -H 'Content-Type: application/json' \
  -d '{"input":{"id":"string"}}'

MCP example

{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "itsm.kb.article.get",
    "arguments": {
      "id": "string"
    }
  }
}

---

itsm.groups.list - List Assignment Groups

List all assignment groups available for ticket routing.

• Risk: read - Read-only - safe to call freely
• Supported by: Jira Service Management, Rezolve.ai, ServiceNow, Freshservice, Zendesk, ManageEngine ServiceDesk Plus, BMC Helix ITSM, SolarWinds Service Desk, SysAid, Cherwell

Input schema

Field	Type	Required	Description
type	string	No	Filter by group type (e.g. assignment, approval). Vendor-specific.
limit	integer	No	Maximum number of groups to return Default: 100.
active	boolean	No	Only return active groups Default: true.

Output schema

Field	Type	Required	Description
groups	array	No	-
groups[].id	string	No	-
groups[].name	string	No	-
groups[].manager	object	No	-
groups[].description	string	No	-
groups[].member_count	integer	No	-

REST example

curl -X POST 'https://integration-hub.rezolve.ai/api/v1/tools/itsm.groups.list/execute' \
  -H 'Authorization: Bearer YOUR_API_KEY' \
  -H 'Content-Type: application/json' \
  -d '{"input":{"type":"string","limit":100}}'

MCP example

{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "itsm.groups.list",
    "arguments": {
      "type": "string",
      "limit": 100
    }
  }
}

---

itsm.users.search - Search ITSM Users

Search for users in the ITSM system by name, email, or other attributes.

• Risk: read - Read-only - safe to call freely
• Supported by: Jira Service Management, Rezolve.ai, ServiceNow, Freshservice, Zendesk, ManageEngine ServiceDesk Plus, BMC Helix ITSM, SolarWinds Service Desk, SysAid, Cherwell

Input schema

Field	Type	Required	Description
email	string	No	Filter by exact email address
limit	integer	No	Maximum number of users to return Default: 25.
query	string	No	Search by name, email, or user ID
active	boolean	No	Only return active users Default: true.

Output schema

Field	Type	Required	Description
users	array	No	-
users[].id	string	No	-
users[].name	string	No	-
users[].email	string	No	-
users[].active	boolean	No	-
users[].department	string	No	-
total_count	integer	No	-

REST example

curl -X POST 'https://integration-hub.rezolve.ai/api/v1/tools/itsm.users.search/execute' \
  -H 'Authorization: Bearer YOUR_API_KEY' \
  -H 'Content-Type: application/json' \
  -d '{"input":{"email":"string","limit":25}}'

MCP example

{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "itsm.users.search",
    "arguments": {
      "email": "string",
      "limit": 25
    }
  }
}

---

itsm.sla.get - Get SLA Status

Check SLA breach status and remaining time for a ticket

• Risk: read - Read-only - safe to call freely
• Supported by: ServiceNow, Freshservice, Zendesk, ManageEngine ServiceDesk Plus, SysAid, Rezolve.ai, SolarWinds Service Desk, Cherwell, BMC Helix ITSM

Input schema

Field	Type	Required	Description
id	string	Yes	The ticket identifier to retrieve SLA status for

Output schema

Field	Type	Required	Description
sla_status	string	No	-
breach_time	string	No	-

REST example

curl -X POST 'https://integration-hub.rezolve.ai/api/v1/tools/itsm.sla.get/execute' \
  -H 'Authorization: Bearer YOUR_API_KEY' \
  -H 'Content-Type: application/json' \
  -d '{"input":{"id":"string"}}'

MCP example

{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "itsm.sla.get",
    "arguments": {
      "id": "string"
    }
  }
}

---

itsm.assets.search - Search Assets / CMDB

Search for assets or configuration items in the CMDB

• Risk: read - Read-only - safe to call freely
• Supported by: ServiceNow, Freshservice, Zendesk, ManageEngine ServiceDesk Plus, BMC Helix ITSM, SysAid, Rezolve.ai, SolarWinds Service Desk, Cherwell

Input schema

Field	Type	Required	Description
limit	integer	No	Maximum number of results to return Default: 50.
query	string	No	Free-text search query to filter assets (optional for some vendors)
asset_type	string	No	Filter by asset type/class (e.g. Server, Laptop, Printer)

Output schema

Field	Type	Required	Description
items	array	No	-
total	integer	No	-

REST example

curl -X POST 'https://integration-hub.rezolve.ai/api/v1/tools/itsm.assets.search/execute' \
  -H 'Authorization: Bearer YOUR_API_KEY' \
  -H 'Content-Type: application/json' \
  -d '{"input":{"limit":50,"query":"string"}}'

MCP example

{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "itsm.assets.search",
    "arguments": {
      "limit": 50,
      "query": "string"
    }
  }
}

---

itsm.assets.get - Get Asset Details

Retrieve details of a specific asset or configuration item

• Risk: read - Read-only - safe to call freely
• Supported by: ServiceNow, Freshservice, Zendesk, ManageEngine ServiceDesk Plus, BMC Helix ITSM, SysAid, Rezolve.ai, SolarWinds Service Desk, Cherwell

Input schema

Field	Type	Required	Description
id	string	Yes	The unique asset/CI identifier in the CMDB

Output schema

Field	Type	Required	Description
asset	object	No	-

REST example

curl -X POST 'https://integration-hub.rezolve.ai/api/v1/tools/itsm.assets.get/execute' \
  -H 'Authorization: Bearer YOUR_API_KEY' \
  -H 'Content-Type: application/json' \
  -d '{"input":{"id":"string"}}'

MCP example

{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "itsm.assets.get",
    "arguments": {
      "id": "string"
    }
  }
}

---

itsm.changes.search - Search Changes

Search for change requests in ITSM system

• Risk: read - Read-only - safe to call freely
• Supported by: ServiceNow, Freshservice, Jira Service Management, BMC Helix ITSM, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Cherwell, SysAid, Rezolve.ai, Zendesk

Input schema

Field	Type	Required	Description
limit	integer	No	Maximum number of results to return Default: 25.
query	string	No	Free-text search query to filter change requests
status	string	No	Filter by change status (e.g. New, Scheduled, Implement, Review, Closed)

Output schema

Field	Type	Required	Description
changes	array	No	-

REST example

curl -X POST 'https://integration-hub.rezolve.ai/api/v1/tools/itsm.changes.search/execute' \
  -H 'Authorization: Bearer YOUR_API_KEY' \
  -H 'Content-Type: application/json' \
  -d '{"input":{"limit":25,"query":"string"}}'

MCP example

{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "itsm.changes.search",
    "arguments": {
      "limit": 25,
      "query": "string"
    }
  }
}

---

itsm.changes.get - Get Change

Get a specific change request by ID

• Risk: read - Read-only - safe to call freely
• Supported by: ServiceNow, Freshservice, Jira Service Management, BMC Helix ITSM, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Cherwell, SysAid, Rezolve.ai, Zendesk

Input schema

Field	Type	Required	Description
id	string	Yes	The unique change request identifier (e.g. CHG0010001 for ServiceNow, numeric ID for Freshservice)

Output schema

Field	Type	Required	Description
change	object	No	-

REST example

curl -X POST 'https://integration-hub.rezolve.ai/api/v1/tools/itsm.changes.get/execute' \
  -H 'Authorization: Bearer YOUR_API_KEY' \
  -H 'Content-Type: application/json' \
  -d '{"input":{"id":"string"}}'

MCP example

{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "itsm.changes.get",
    "arguments": {
      "id": "string"
    }
  }
}

---

itsm.changes.create - Create Change Request

Create a new change request

• Risk: write - Creates or modifies data
• Supported by: ServiceNow, Freshservice, Jira Service Management, ManageEngine ServiceDesk Plus, BMC Helix ITSM, SolarWinds Service Desk, SysAid, Rezolve.ai, Cherwell, Zendesk

Input schema

Field	Type	Required	Description
risk	integer	Yes	Risk level: 1=Low, 2=Medium, 3=High, 4=Very High
email	string	No	Email address of the requester. Use this OR requester_id, not both
title	string	Yes	Subject/title of the change request
impact	integer	Yes	Impact level: 1=Low, 2=Medium, 3=High
priority	integer	No	Priority: 1=Low, 2=Medium, 3=High, 4=Urgent
change_type	integer	Yes	Type of change: 1=Normal, 2=Standard, 3=Emergency, 4=Minor
description	string	No	Detailed description of the change
requester_id	integer	No	Numeric Freshservice user ID of the requester. Use this OR email, not both
planned_end_date	string	Yes	Planned end date in ISO8601 format, must be after planned_start_date
planned_start_date	string	Yes	Planned start date in ISO8601 format, e.g. 2025-03-01T09:00:00Z

Output schema

Field	Type	Required	Description
id	string	No	-

REST example

curl -X POST 'https://integration-hub.rezolve.ai/api/v1/tools/itsm.changes.create/execute' \
  -H 'Authorization: Bearer YOUR_API_KEY' \
  -H 'Content-Type: application/json' \
  -d '{"input":{"risk":0,"title":"string","impact":0,"change_type":0,"planned_end_date":"2026-01-01T00:00:00Z","planned_start_date":"2026-01-01T00:00:00Z"}}'

MCP example

{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "itsm.changes.create",
    "arguments": {
      "risk": 0,
      "title": "string",
      "impact": 0,
      "change_type": 0,
      "planned_end_date": "2026-01-01T00:00:00Z",
      "planned_start_date": "2026-01-01T00:00:00Z"
    }
  }
}

---

itsm.problems.search - Search Problems

Search for problem records in ITSM system

• Risk: read - Read-only - safe to call freely
• Supported by: ServiceNow, Freshservice, Jira Service Management, BMC Helix ITSM, ManageEngine ServiceDesk Plus, SysAid, Rezolve.ai, SolarWinds Service Desk, Cherwell, Zendesk

Input schema

Field	Type	Required	Description
limit	integer	No	Maximum number of results to return Default: 25.
query	string	No	Free-text search query to filter problem records
status	string	No	Filter by problem status (e.g. Open, Known Error, Resolved, Closed)

Output schema

Field	Type	Required	Description
problems	array	No	-

REST example

curl -X POST 'https://integration-hub.rezolve.ai/api/v1/tools/itsm.problems.search/execute' \
  -H 'Authorization: Bearer YOUR_API_KEY' \
  -H 'Content-Type: application/json' \
  -d '{"input":{"limit":25,"query":"string"}}'

MCP example

{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "itsm.problems.search",
    "arguments": {
      "limit": 25,
      "query": "string"
    }
  }
}

---

itsm.problems.get - Get Problem

Get a specific problem record by ID

• Risk: read - Read-only - safe to call freely
• Supported by: ServiceNow, Freshservice, Jira Service Management, BMC Helix ITSM, ManageEngine ServiceDesk Plus, SysAid, Rezolve.ai, SolarWinds Service Desk, Cherwell, Zendesk

Input schema

Field	Type	Required	Description
id	string	Yes	The unique problem record identifier (e.g. PRB0010001 for ServiceNow, numeric ID for Freshservice)

Output schema

Field	Type	Required	Description
problem	object	No	-

REST example

curl -X POST 'https://integration-hub.rezolve.ai/api/v1/tools/itsm.problems.get/execute' \
  -H 'Authorization: Bearer YOUR_API_KEY' \
  -H 'Content-Type: application/json' \
  -d '{"input":{"id":"string"}}'

MCP example

{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "itsm.problems.get",
    "arguments": {
      "id": "string"
    }
  }
}

---

itsm.catalog.offers.get - Get Service Catalog Offers

Retrieve service catalog offerings available to end users

• Risk: read - Read-only - safe to call freely
• Supported by: Rezolve.ai, ServiceNow, Freshservice, Zendesk, ManageEngine ServiceDesk Plus, Jira Service Management, SysAid, SolarWinds Service Desk, Cherwell, BMC Helix ITSM

Input schema

Field	Type	Required	Description
limit	integer	No	Maximum number of catalog items to return Default: 25.

Output schema

No fields.

REST example

curl -X POST 'https://integration-hub.rezolve.ai/api/v1/tools/itsm.catalog.offers.get/execute' \
  -H 'Authorization: Bearer YOUR_API_KEY' \
  -H 'Content-Type: application/json' \
  -d '{"input":{"limit":25}}'

MCP example

{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "itsm.catalog.offers.get",
    "arguments": {
      "limit": 25
    }
  }
}

---

itsm.tickets.attachments.list - List Ticket Attachments

List all file attachments on a ticket

• Risk: read - Read-only - safe to call freely
• Supported by: ServiceNow, Freshservice, Zendesk, Jira Service Management, ManageEngine ServiceDesk Plus, BMC Helix ITSM, SysAid, Cherwell, Rezolve.ai, SolarWinds Service Desk

Input schema

Field	Type	Required	Description
id	string	Yes	The ticket identifier to list attachments for

Output schema

Field	Type	Required	Description
items	array	No	-

REST example

curl -X POST 'https://integration-hub.rezolve.ai/api/v1/tools/itsm.tickets.attachments.list/execute' \
  -H 'Authorization: Bearer YOUR_API_KEY' \
  -H 'Content-Type: application/json' \
  -d '{"input":{"id":"string"}}'

MCP example

{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "itsm.tickets.attachments.list",
    "arguments": {
      "id": "string"
    }
  }
}

---

itsm.tickets.attachment.add - Add Ticket Attachment

Upload a file attachment to a ticket

• Risk: write - Creates or modifies data
• Supported by: ServiceNow, Freshservice, Zendesk, Jira Service Management, ManageEngine ServiceDesk Plus, BMC Helix ITSM, SysAid, Cherwell, Rezolve.ai, SolarWinds Service Desk

Input schema

Field	Type	Required	Description
id	string	Yes	The ticket identifier to attach the file to
file_name	string	Yes	Name of the file including extension (e.g. screenshot.png, log.txt)
file_content	string	No	Base64-encoded file content

Output schema

Field	Type	Required	Description
success	boolean	No	-
attachment_id	string	No	-

REST example

curl -X POST 'https://integration-hub.rezolve.ai/api/v1/tools/itsm.tickets.attachment.add/execute' \
  -H 'Authorization: Bearer YOUR_API_KEY' \
  -H 'Content-Type: application/json' \
  -d '{"input":{"id":"string","file_name":"string"}}'

MCP example

{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "itsm.tickets.attachment.add",
    "arguments": {
      "id": "string",
      "file_name": "string"
    }
  }
}

---

itsm.tickets.delete - Delete Ticket

Permanently delete a ticket from the ITSM system

• Risk: high_risk -
• Supported by: ServiceNow, Zendesk, Freshservice, ManageEngine ServiceDesk Plus, Jira Service Management, SysAid, Rezolve.ai, SolarWinds Service Desk, Cherwell, BMC Helix ITSM

Input schema

Field	Type	Required	Description
id	string	Yes	The ticket identifier to delete. This action is irreversible.

Output schema

No fields.

REST example

curl -X POST 'https://integration-hub.rezolve.ai/api/v1/tools/itsm.tickets.delete/execute' \
  -H 'Authorization: Bearer YOUR_API_KEY' \
  -H 'Content-Type: application/json' \
  -d '{"input":{"id":"string"}}'

MCP example

{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "itsm.tickets.delete",
    "arguments": {
      "id": "string"
    }
  }
}