Jira Service Management

Atlassian Jira Service Management for ITSM workflows

• Domain: IT Service Management
• Vendor key: jira-sm
• Authentication types: oauth2, basic, pat
• Vendor docs: https://developer.atlassian.com/cloud/jira/service-desk/rest/

Supported tools (20)

• itsm.catalog.offers.get
• itsm.changes.create
• itsm.changes.get
• itsm.changes.search
• itsm.groups.list
• itsm.kb.article.get
• itsm.kb.search
• itsm.problems.get
• itsm.problems.search
• itsm.tickets.assign
• itsm.tickets.attachment.add
• itsm.tickets.attachments.list
• itsm.tickets.comment.add
• itsm.tickets.create
• itsm.tickets.delete
• itsm.tickets.get
• itsm.tickets.resolve
• itsm.tickets.search
• itsm.tickets.update
• itsm.users.search

How to connect

1. Open Connections → Add connection in Integration Hub.
2. Select Jira Service Management.
3. Choose an authentication method from the list above.
4. Provide credentials and click Test, then Save.

See the Connections Guide for details.