Cherwell

Cherwell Service Management for IT service delivery

• Domain: IT Service Management
• Vendor key: cherwell
• Authentication types: oauth2
• Vendor docs: https://help.cherwell.com/bundle/cherwell_rest_api_help_10_4/page/content/system_administration/rest_api/csm_rest_api.html

Supported tools (23)

• itsm.assets.get
• itsm.assets.search
• itsm.catalog.offers.get
• itsm.changes.create
• itsm.changes.get
• itsm.changes.search
• itsm.groups.list
• itsm.kb.article.get
• itsm.kb.search
• itsm.problems.get
• itsm.problems.search
• itsm.sla.get
• itsm.tickets.assign
• itsm.tickets.attachment.add
• itsm.tickets.attachments.list
• itsm.tickets.comment.add
• itsm.tickets.create
• itsm.tickets.delete
• itsm.tickets.get
• itsm.tickets.resolve
• itsm.tickets.search
• itsm.tickets.update
• itsm.users.search

How to connect

1. Open Connections → Add connection in Integration Hub.
2. Select Cherwell.
3. Choose an authentication method from the list above.
4. Provide credentials and click Test, then Save.

See the Connections Guide for details.