Key Metrics
- Tracks user interaction trends over time
- Evaluates engagement levels based on chatbot usage frequency
- Active Users vs. Inactive Users: Identifies how many users actively engage with the bot over a period
- Repeat User Rate: Measures the percentage of users who return to the chatbot for further interactions
- Session Duration Metrics: Tracks the length of user conversations to determine engagement levels
- User Satisfaction Ratings: Analyzes the feedback provided by users through rating systems and thumbs-up/down responses
- Escalation Trends: Identifies the rate at which users request human assistance after chatbot interactions