Performance Analytics

Dashboard

• Provides an overview of chatbot data through key performance indicators:
  • Interaction Counts: Number of conversations initiated.
  • Questions Answered: Number of user queries successfully addressed.
  • Size of Scripted Knowledge: Volume of pre-defined responses available.
  • Number of System Users: Total users interacting with the chatbot.
• User Interactions Bar Chart: Displays daily chatbot interactions.
• Questions Interaction Bar Chart: Shows the number of questions against answered.
• Question Interactions Bar Graph: Tracks chatbot responses over time.
• Performance Pie Chart: Measures chatbot success and failure rates.
• Need Training Bar Chart: Highlights knowledge gaps requiring improvements.
• Average Feedback Bar Graph: Aggregates user ratings from chatbot conversations.