Custom Reports

Report Download Features

• Analysts can download reports for deeper insights
• Available reports include:
  • Unrecognized Utterances
  • User Feedback
  • Chat Sessions
  • Usage Analytics Report
  • CSAT (Customer Satisfaction)
  • Abandoned Sessions
  • Metrics Summary
  • All User Details
  • Bot Conversations
  • Daily Bot Metrics
  • Questions Asked
• Reports can be downloaded based on the analyst's preference, using a calendar tool to select a date range for filtering data