| Utterance | Text | User's input/query text | Any text input from user |
| Type | Dropdown | Classification of query type. This is being used in the Dashboard. | Get Information, Raise a Request, Ask a Question, Status of the ticket, Complete a Workflow, Redirect, Others |
| Topic | Tag | AI-generated topic classification for query. This is being used in the Dashboard. | Dynamic AI-generated tags based on query content |
| Feedback | Dropdown | User feedback on query response | Helpful, Not Helpful, Neutral |
| Response Field | Text | Type of response provided | Follow_up, or other response type indicators |
| Bot Performance | Dropdown | How bot handled the specific query | Success, Failed, Escalated Live Chat, Escalated Ticket, Offline Human |
| Query Conversation Text | Text | Bot's response to the user query | Bot-generated response text |
| Special Tags | Tags | Special categorization tags for query | Automation, Ticket, Followup, Knowledge |
| Response Type | Text | Technical response type from API | generative_response, scripted_response |
| Conversation | Reference Field | Links query to parent conversation | Reference ID to Conversation record |
| Explainable Data | JSON | Raw data for explainability features | JSON object containing explainability metadata |