14 posts tagged with "features"

Release Date: October 7, 2026

This release is about how the platform looks, and how safely it holds on to your session.

One theme across every app. A single Light / Dark / System setting now drives the Console, Agent UI, Catalog, Dashboards and Reports, Admin, Live Chat, Virtual Agent, Virtual Agent Management, Knowledge Management, Org Administration and VoiceIQ. A quick toggle and a palette picker sit in the header, and the choice follows you from one app to the next. Light mode keeps the palette you already know.

Sessions survive a bad network. A dropped connection or a slow token refresh no longer signs you out — only a refused or expired session does. After signing out and back in, you return to the page and the theme you left.

Shared browsers stay separate. When a different person signs in on the same browser, the previous user's cached menus, roles, filters and drafts are cleared, so one person's view can no longer surface under another person's login.

Tickets keep themselves current. Notes, History and Linked Tickets refresh live in every ticket layout, and a ticket opens faster because it no longer loads every linked ticket just to show a count.

You will be asked to sign in once. The first time you load the platform after this release, locally cached preferences reset once and you are asked to sign in again. This happens only on the first load.

Release Date: September 24, 2026

This release is about knowing who is calling.

Phone numbers become a real field type. Attributes now have a Phone type that validates a number as it is entered, so an unusable value cannot be saved. With Multi Value enabled, a user can hold several numbers — a mobile, a desk line, a number with an extension — and each is checked on its own. Attribute Type can also now be changed after creation, so a Text field already collecting numbers can be switched to Phone without being rebuilt.

Tenants outside the US get their own dialling rules. A new Default Phone Region setting on the Organization page decides how numbers typed without a country code are read. A tenant set to India accepts 7906127027 as written; previously every such number had to carry +91 to be understood.

Inbound callers are recognised more reliably. VoiceIQ now matches a caller against both the mobile number on their profile and any Phone attribute values, in whatever format each was stored. A number held by two different users no longer greets either of them, and tenants whose phone lookups had silently stopped working now repair themselves.

Release Date: July 4, 2026

This month, we made four meaningful upgrades.

Dashboards get comparative analytics. Bar and stacked charts now support Created-vs-Resolved, SLA Met-vs-Breached, and other month-over-month comparisons - the trend view most teams have been asking for. A round of chart, filter, and export fixes rounds out the section.

Ticketing V2 workspaces are ready to build on. A minimum out-of-the-box configuration lands with every new template - fields, layouts, workflow, actor mapping, permissions - so a workspace is functional the moment you save it. Attributes, Audiences, Calendars, Service Teams, and Audit Logs all ship as implemented modules inside V2.

Bot and knowledge widen their surface. OneNote, Google Drive, and Azure Wiki are now available under Knowledge Integrations as ingestible sources. GenAI Settings expose three custom prompts (answer generation, follow-up, web search) to admins.

Additional changes include a new UI for Event & Action logs, an audit log for Module Subscriptions, automatic audience creation by email domain, Slack channel configuration in Creator Studio, dynamic support for clearing actor fields in Actions, and a fix that stores mail-server credentials centrally to stop token-expiry notification failures.

In total, 37 updates shipped this release: 17 new features / enhancements and 20 fixes.

Release Date: May 9, 2026

This month, we made four meaningful upgrades.

Dashboards saw the most work. A heavy round of filter, chart, and performance fixes. Dashboard queries now run against a read replica, so loads feel faster.

Ticketing got faster to read. See exactly how many tickets are loaded, spot fresh updates at a glance. Additionally, required fields are now enforced during state transitions.

Bot reliability stepped up. Duplicate gap entries are fixed and bot responds more consistently.

Additional changes include ability to send email from dynamic addresses; knowledge ingestion from Azure Wikis is possible now. Exposed update/create tickets endpoints in APIs, /list API can now sort by last-updated.

In total, 55 updates shipped this release: 15 new features / enhancements and 40 fixes.

Release Date: April 4, 2026

This month, we made three meaningful upgrades.

Dashboards got smarter. You can now filter by multiple IDs, explore newly added metrics in the conversation dashboard, and rely on improved stability across the board.

Notifications got quieter. No more alerts for your own actions, and Mail Server failures are now flagged early - before your employees feel the impact.

Admins got more control. Automated alerts for mailbox issues, the ability to investigate unprocessed emails, and a simplified knowledge dashboard setup.

In total, 21 updates shipped this release: 19 new features / enhancements and 2 fixes.

Release Date: March 7, 2026

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March 17, 2026​

Rezolve AI Bot — Answer Streaming​

Rezolve AI virtual assistant (AI Query Delta) now shows its thinking process in real time as it works through your question.

Instead of waiting for a complete response, you'll see the assistant's progress as it:

• Interprets your question — understanding what you're asking
• Searches for information — finding relevant knowledge articles and documents
• Evaluates results — assessing the best answer from available sources
• Streams the answer — the final response appears word-by-word as it's generated

Each step appears in a single, updating card — no more staring at a loading indicator wondering if the bot is still working.

Configuration​

Answer Streaming is enabled by default. If you prefer the previous behavior (complete response delivered at once), your admin can disable it:

Generative AI Config → Bot Responses → Answer Streaming — toggle off to opt out.

Availability​

Available on both Microsoft Teams and Web Chat.

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March 7, 2026​

This release addresses 84 tickets across all core platform modules, prioritizing data accuracy, access control integrity, and a more consistent agent experience. Key highlights include Ticketing v2 API pagination for performance gains, expanded Creator Studio bot capabilities, and strengthened menu-level API authorization.

 

Release Date: January 10, 2026

This release brings two new AI agents inside Agent Assist: Problem and Major Incident Detection, a pattern detector that surfaces emerging clusters of similar incidents in real time and helps agents declare them as Problems or Major Incidents; and Change Risk Advisory, which scores every Change Request across about ten signals, drafts specific mitigations for the requester and the approver, and surfaces low-risk patterns as Standard Change Candidates. Alongside them, the release ships SFTP ticket data export, dynamic formulas in Log Time charts, the new Knowledge Integrations UI, and a streamlined Delta migration path.

 

Release Date: December 17, 2025

Executive Summary​

This release brings two flagship additions to the agent experience - Agent Assist, an AI sidebar that triages, drafts, and guides resolution inside every ticket; and Smart Search and Filters, a visual filter builder with saved filters and a 12-filter system library built into the inbox. Alongside these, the release ships multi-file attachment support, Vision AI enhancements for image processing, automatic image attachment during ticket triaging, and improved ticket update highlighting to ensure agents never miss important changes.

Release Date: November 29, 2025

Executive Summary​

This release marked significant leap forward for the Rezolve AI product with Smart Mailbox and Notification Wall features delivered in product. The Notification Wall provides a centralized hub for managing and viewing all notifications in Agent UI, while Smart Mailbox automatically directs incoming support requests over emails to the appropriate service team queues. Rounding out the release, Asset Management and Agent Studio complete their initial rollout — Asset Management adds Licenses, the CMDB, and RMM/ITSM integrations; Agent Studio adds MCP support, webhook and event triggers, monitoring, and developer access.

Release Date: November 8, 2025

This release unifies the navigation experience across the Rezolve AI platform with consistent navigation patterns across all modules. Key highlights include unified navigation structure, consistent menu hierarchy across Virtual Agent Management, Knowledge Management, Tickets, Live Chat, and Admin modules, plus alias support for quick filters in dashboards. Following last month's MVP launch, Asset Management and Agent Studio also gain a wave of customisation and reusability features — custom fields, templates, bulk actions, reporting, multi-agent Apps, and the Agent Studio Marketplace.