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Other Configurations

The Static Link configuration allows administrators to add external or internal links to the Service Portal. These links provide quick access to third-party services, knowledge base articles, or external resources.

Key Configuration Elements​

  1. Title

    • Name of the link (e.g., Google).
    • Appears as the clickable text on the portal.

  2. Description

    • A brief explanation of the link (e.g., 3rd party Link).
    • Helps users understand the purpose of the link.

  3. Type

    • Set to Static Link, meaning it redirects to a predefined URL.

  4. URL Link

    • Defines the external or internal web address (e.g., https://www.google.com/).
    • Clicking on this card will open the link in a new tab.

  5. Add to Root Level

    • A toggle switch to add this link to the main service portal menu.
    • If enabled, the link will be more prominently displayed.

  6. Intent

    • Classifies the link under an intent category (e.g., Incidents).
    • Helps in organizing links based on service areas.

  7. Choose an Icon

    • Allows selecting a visual icon for better identification.
    • Option to upload a custom icon.

Static Link

✅ Quick access to frequently used external tools (e.g., Google, IT documentation). ✅ Linking knowledge base articles or troubleshooting guides. ✅ Redirecting users to external ITSM-related resources. ✅ Enhancing the user experience by organizing useful links.

Actions Available​

🔄 Reset: Clears all changes and restores default settings. 💾 Save: Confirms and applies the configuration updates.

Offer Configuration in Service Portal​

The Offer Configuration feature in the Service Portal allows admins to define and display specific tasks, services, or requests that users can avail.

Key Configuration Elements​

  1. Title

    • The name of the offer (e.g., Task).
    • This will appear as the clickable card in the portal.

  2. Description

    • A short description of the offer (e.g., Task).
    • Helps users understand what the offer is about.

  3. Type

    • Set to Offer, indicating that this card represents a service or request available to users.

  4. Offer Selection

    • Defines the specific service or task (e.g., Task).
    • The offer could be related to incident management, service requests, approvals, etc.

  5. Choose an Icon

    • Allows selecting an icon to visually represent the offer.
    • Custom icons can be uploaded for branding.

  6. Recent Tickets Toggle

    • When enabled, recent tickets submitted by the user will be displayed in the portal.
    • The label for this section is customizable (e.g., SUBMITTED TICKETS).

Use Cases for Offers​

✅ Display available IT services and requests (e.g., Reset Password, Access Request, Hardware Issue).

✅ Provide a structured way for users to submit specific types of requests.

✅ Improve visibility of frequently used services/tasks.

✅ Offer quick access to common user needs in ITSM & Service Management.

Additional Service Portal Features​

✅ Rezolve Features (Toggle ON/OFF) – Enables additional portal features.

✅ Recent Tickets Display – Shows users their most recent service requests.

✅ Recent Tickets Label – Customize the label for recent ticket display.

✅ Show Browse Service Catalog (Toggle ON/OFF) – Allows users to browse available service options.

Conclusion​

The Service Portal Configuration module provides a structured way to enhance the service experience for end users. With flexible customization options like branding, service offerings, ticket visibility, and navigation settings, admins can create an efficient and user-friendly IT service portal.