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Service Portal Overview

The Service Portal module enables administrators to customize the service portal’s design, features, and functionality, ensuring a smooth user experience for end users. It serves as a self-service interface where users can:

  • Raise and track tickets
  • Access the knowledge base
  • Interact with the support team
  • View ticket status and history
  • Submit feedback and ratings

Key Features​

  • Customizable Interface: Tailor the portal's appearance to match your organization's branding
  • Self-Service Capabilities: Empower users to find solutions independently
  • Ticket Management: Streamline ticket creation and tracking
  • Knowledge Base Integration: Provide instant access to helpful articles and resources
  • Feedback Collection: Gather user insights to improve service quality

Portal Example

Benefits​

  • Improved user satisfaction through intuitive design
  • Reduced support workload via self-service options
  • Enhanced transparency with real-time ticket tracking
  • Better resource utilization through efficient ticket management
  • Continuous improvement through user feedback

The Service Portal is designed to provide a seamless and efficient interface for users to interact with the support system, while offering administrators the tools to customize and optimize the experience.