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Intent Groups Configuration

Cards Configuration​

Cards represent different types of service requests or ticket categories that users can raise from the portal.

1. Title​

  • Name of the service request type (e.g., Incident Request).

2. Description​

  • A brief explanation of the service (e.g., Request related to IT incidents).

3. Type​

  • Defines the request type (e.g., Intent Hierarchy).

4. Intent​

  • Specifies the intent category (e.g., Incidents).

5. Choose an Icon​

  • Provides a set of icons to visually represent the service.
  • Also allows custom icon uploads.

Intent Group Configuration