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Category Management in Knowledge Management

Rezolve.ai's knowledge management system implements a sophisticated category management approach that organizes knowledge content based on organizational structure. This workspace-based categorization enables efficient content management, appropriate access controls, and targeted knowledge delivery.

Workspace-Based Categorization​

At the core of Rezolve.ai's category management is the concept of team-based workspaces:

  • Team Workspaces: Dedicated knowledge environments for specific organizational teams
  • Isolated Content: Each workspace contains knowledge relevant to that particular team
  • Controlled Access: Only users with appropriate team assignments can access specific workspaces
  • Unified Platform: All workspaces exist within a single tenant while maintaining logical separation
Knowledge

Category Setup During Tenant Registration​

The foundation for knowledge categorization is established during the initial tenant registration process:

  • During tenant setup, administrators identify service teams within their organization
  • Common service teams include IT, HR, Operations, Finance, Facilities, Legal, etc.
  • These teams are automatically created as values under the "Teams" attribute
Registration

Team Assignment and Workspace Access​

Access to specific knowledge workspaces is controlled through team attribute assignments:

  • Administrators assign users to specific teams through the Teams attribute
  • Users see workspaces corresponding to their team assignments
  • Users with global knowledge access can access all workspaces

Knowledge Workspace Structure​

Each team workspace provides a complete knowledge management environment with:

  • Knowledge Articles
  • Documents
  • SharePoint Documents
  • Crawled URLs
Team Assignment

Managing Knowledge Within Workspaces​

When accessing a specific team workspace:

  • Administrators see only knowledge content associated with that team
  • Content created or uploaded is automatically categorized
  • The virtual agent uses these categories for knowledge delivery

Cross-Team Knowledge Sharing​

Rezolve.ai provides mechanisms for appropriate knowledge sharing:

  • Global Knowledge
  • Shared Categories
  • Cross-Referenced Content
  • Federated Search

Conclusion​

Rezolve.ai's workspace-based category management creates a powerful foundation for effective knowledge organization and delivery, balancing logical separation with efficient management and appropriate sharing.