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User Management

The User Management module is the foundation of access control within Rezolve.ai, providing comprehensive tools for managing user accounts and their permissions:

User Registration and Onboarding​

  • Batch Import: Register multiple users simultaneously via CSV upload
  • Azure AD Integration: Synchronize users directly from Microsoft Azure Active Directory
  • Manual Creation: Add individual users with custom profile information
  • Invitation Workflow: Send email invitations with self-registration links
  • Status Management: Control active, inactive, and pending account states

User Management

Role Management​

Roles in Rezolve.ai define what actions users can perform and what areas of the platform they can access:

  • Predefined Roles: Assign standard roles such as Tenant Admin, User Admin, Ticket Agent, Knowledge Manager, Bot Analyst, and more
  • Custom Roles: Create organization-specific roles with tailored permission sets
  • Multi-Role Support: Assign multiple roles to individual users when needed
  • Role Hierarchy: Establish permission inheritance relationships between roles

Module-Based Permissions​

Control access to specific platform modules:

  • Ticket Management
  • Live Chat
  • Virtual Agent Management
  • Learning Management
  • Analytics
  • Knowledge Management

Role Groups