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Audience Usage Scenarios

This guide provides practical examples and use cases for implementing audience management across different platform features across Rezolve.ai, helping you maximize the value of your audience segmentation strategy.

Knowledge Content Targeting​

One of the primary applications of audiences is controlling the visibility of knowledge content:

  • Whitelist Approach: Making knowledge articles visible only to specific audiences
  • Blacklist Approach: Making knowledge articles visible to everyone except specific audiences
  • Regional Policies: Showing location-specific information only to users in relevant regions
  • Role-Specific Guidance: Presenting specialized instructions based on user responsibilities
  • Departmental Resources: Targeting department-specific resources to relevant teams

This targeted approach ensures users see only information relevant to their context, reducing information overload while increasing the relevance of available knowledge.

Service Catalog Personalization​

Audiences can significantly enhance the service catalog experience:

  • Offer Visibility: Controlling which service offerings are visible to different user segments
  • Default Options: Presenting different default choices based on user context
  • Field Pre-Population: Automatically filling form fields based on audience membership
  • Approval Workflows: Implementing different approval paths for different audiences
  • SLA Application: Applying different service level agreements based on user segments

These capabilities ensure users see a streamlined catalog that emphasizes the most relevant services for their specific situation.

Virtual Agent Customization​

The virtual agent experience can be tailored based on audience membership:

  • Greeting Personalization: Customizing welcome messages based on user context
  • Knowledge Access: Providing audience-specific responses to similar questions
  • Conversation Flows: Offering different conversational paths based on user segments
  • Feature Availability: Enabling specialized capabilities for particular audiences
  • Language Adaptation: Adjusting terminology or language based on audience preferences

This personalization creates more natural, contextually appropriate bot interactions that acknowledge user differences.

Interface and Experience Customization​

Audiences can drive interface customization throughout the platform:

  • Dashboard Variants: Showing different metrics and visualizations to different user segments
  • Feature Access: Enabling specialized features for particular audiences
  • Navigation Options: Customizing available menu items based on user context
  • Default Views: Setting different default displays based on likely user needs

These adaptations create streamlined interfaces that emphasize the most relevant capabilities for each user segment.

Notification and Communication Targeting​

Audiences provide precision in communication and alerts:

  • Announcements: Targeting system announcements to relevant user segments
  • Alerts: Sending notifications about issues to affected audiences only
  • Surveys: Directing feedback requests to appropriate user groups
  • Change Communications: Notifying users about changes that affect their specific context

This targeted approach ensures communications reach relevant recipients without creating noise for others.

Analytics and Reporting Segmentation​

Audiences enable more meaningful analysis of platform usage by exposing the relevant KPIs and Analytics to the relevant audience:

By implementing these audience usage scenarios, organizations create a multi-dimensional personalization framework that acknowledges and responds to the diverse needs of different user segments. This approach significantly enhances user satisfaction by delivering experiences that feel tailored to each individual's specific context and requirements.