Using Virtual Agent on Web
The web-based AIBOT provides a full-screen conversational interface that can be embedded within company portals, intranets, or standalone applications.
Features
• Responsive Design: Functions seamlessly across desktop and mobile browsers
• Rich Media Support: Displays images, videos, links, and downloadable files
• Custom Branding: Supports organization-specific themes and styling
• Persistent Sessions: Maintains conversation context across page refreshes
• Accessibility Compliance: Adheres to WCAG accessibility standards
Implementation
The web implementation uses modern web technologies:
- JavaScript SDK: Simple integration through a JavaScript snippet
- REST API Interaction: Communicates with backend services via secure APIs
- WebSockets: Provides real-time message delivery and status updates
- Local Storage: Maintains session information for persistence
- Cross-Origin Support: Works across different domains with proper CORS configuration
User Experience
The AIBOT presents a full-screen interface:
• Large chat window with comprehensive functionality • Prominent typing area with attachment support • Clear visual indicators for bot vs. user messages • Support for context switching between different topics • Expandable knowledge article displays with formatting preserved