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Review Chats

The Chats interface serves as the primary workspace for agents handling live conversations with users in Rezolve.ai. This intuitive interface is designed to maximize agent efficiency while ensuring high-quality support experiences for users.

Key Features​

  • Multiple Conversations: Agents can handle up to five simultaneous conversations, allowing efficient support for multiple users without sacrificing quality.
  • Queue Organization: The interface clearly organizes chats by queues, showing only the queues an agent is assigned to, which helps maintain focus and reduces confusion.
  • Availability Toggle: A prominent availability toggle allows agents to easily update their status when they need to step away or return to taking chats.
  • Comprehensive Context: The chat window provides comprehensive context for each conversation, including user information, conversation history, and relevant ticket details when applicable.
  • Typing Indicators: Typing indicators show when users are composing messages, helping agents manage their workflow effectively.
  • File Sharing: The interface supports file sharing, enabling both agents and users to exchange documents, screenshots, or images that may be helpful in resolving issues.
  • Canned Responses: Agents can access canned responses—pre-written text snippets for common questions or scenarios—which can be quickly inserted and personalized before sending.
  • Automatic Suggestions: The system provides automatic suggestions based on the conversation context, helping agents find relevant knowledge articles or previous solutions.
  • Queue-Based Routing: Queue-based routing ensures that conversations are directed to the most appropriate agents based on skills, department, or other configurable criteria.
  • Chat Transfers: When conversations require specialized knowledge, agents can easily transfer chats to colleagues or different queues while preserving the full conversation context.
  • Seamless Integration: The Chats interface integrates seamlessly with other Rezolve.ai components, allowing agents to create tickets, access knowledge articles, or initiate automation workflows directly from the conversation window, creating a unified support experience that maximizes resolution efficiency.