Skip to main content

Ticketing Systems Integration

Learn how to integrate Rezolve.ai with various ticketing and service management platforms.

Overview​

Rezolve.ai provides seamless integration with popular ticketing systems to enable unified service management.

Suggested Image: "ticketing-integrations-overview.png" - Overview of supported ticketing systems

ServiceNow Integration​

Architecture Overview​

Setup Process​

  1. ServiceNow Configuration

    • Instance setup
    • API credentials
    • Field mapping
    • Workflow alignment

  2. Integration Setup

    • Sync rules
    • Update triggers
    • SLA configuration
    • User mapping

Suggested Image: "servicenow-setup.png" - ServiceNow integration setup

Features​

  • Bi-directional sync
  • Field mapping
  • Workflow integration
  • SLA management
  • Attachment handling

Jira Service Management​

Architecture Overview​

Setup Process​

  1. Jira Configuration

    • Project setup
    • API tokens
    • Workflow mapping
    • Custom fields

  2. Integration Setup

    • Field mapping
    • Status sync
    • Comment flow
    • Attachment handling

Suggested Image: "jira-setup.png" - Jira integration configuration

Features​

  • Issue sync
  • Comment threading
  • Status mapping
  • Custom fields
  • Attachment sync

Zendesk Integration​

Architecture Overview​

Setup Process​

  1. Zendesk Setup

    • API configuration
    • Webhook setup
    • Field mapping
    • Tag management

  2. Integration Config

    • Ticket mapping
    • Status flow
    • Comment sync
    • User matching

Suggested Image: "zendesk-setup.png" - Zendesk integration setup

Features​

  • Ticket sync
  • Comment threading
  • Tag management
  • Custom fields
  • Macro support

Custom Ticketing Integration​

Framework Overview​

Implementation Steps​

  1. Adapter Development

    • Data mapping
    • Event handling
    • State management
    • Action routing

  2. Integration Setup

    • Field mapping
    • Workflow config
    • Error handling
    • Monitoring

Suggested Image: "custom-integration.png" - Custom integration framework

Security Considerations​

Authentication​

  • OAuth 2.0
  • API tokens
  • SSO integration
  • Role mapping

Data Protection​

  • Encryption
  • Access control
  • Audit logging
  • Data masking

Suggested Image: "security-measures.png" - Security implementation

Performance Optimization​

Sync Management​

  • Batch processing
  • Delta updates
  • Queue management
  • Cache strategy

Resource Handling​

  • Connection pooling
  • Rate limiting
  • Load balancing
  • Error recovery

Suggested Image: "performance-metrics.png" - Performance dashboard

Best Practices​

Integration Design​

  • Field mapping
  • Status flow
  • Error handling
  • Monitoring setup

Maintenance​

  • Sync validation
  • Performance monitoring
  • Error tracking
  • Update management

Suggested Image: "best-practices.png" - Best practices checklist

Troubleshooting​

Common Issues​

  1. Sync Problems

    • Connection errors
    • Field mapping issues
    • Status conflicts
    • Update failures

  2. Performance Issues

    • Sync delays
    • API limits
    • Resource constraints
    • Queue bottlenecks

Suggested Image: "troubleshooting-guide.png" - Troubleshooting flowchart