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Knowledge Base Integrations

Learn how to integrate Rezolve.ai's knowledge management system with various external knowledge sources.

Overview​

Rezolve.ai provides robust integration capabilities with popular knowledge management systems and documentation platforms.

Suggested Image: "knowledge-integrations-overview.png" - Overview of supported integrations

Confluence Integration​

Architecture Overview​

Setup Process​

  1. Configure Confluence

    • API credentials
    • Space selection
    • Page filtering
    • Permission mapping

  2. Setup Sync

    • Content mapping
    • Update frequency
    • Conflict resolution
    • Version tracking

Suggested Image: "confluence-setup.png" - Confluence integration setup

Features​

  • Bi-directional sync
  • Rich content support
  • Version control
  • Permission mapping
  • Search integration

SharePoint Integration​

Architecture Overview​

Setup Process​

  1. SharePoint Configuration

    • OAuth setup
    • Site selection
    • Library mapping
    • Permission config

  2. Content Management

    • Structure mapping
    • Metadata sync
    • File handling
    • Update tracking

Suggested Image: "sharepoint-setup.png" - SharePoint integration configuration

Features​

  • Document sync
  • Metadata mapping
  • Permission sync
  • Version history
  • Search integration

ServiceNow Integration​

Architecture Overview​

Setup Process​

  1. ServiceNow Setup

    • API access
    • Knowledge base mapping
    • Category alignment
    • User mapping

  2. Sync Configuration

    • Content rules
    • Update triggers
    • Feedback flow
    • Analytics sync

Suggested Image: "servicenow-setup.png" - ServiceNow integration setup

Features​

  • Article sync
  • Category mapping
  • Feedback loop
  • Usage analytics
  • Search integration

Custom Source Integration​

Framework Overview​

Implementation Steps​

  1. Source Adapter

    • Content extraction
    • Format handling
    • Metadata mapping
    • Link management

  2. Integration Setup

    • Content rules
    • Update flow
    • Error handling
    • Monitoring

Suggested Image: "custom-integration.png" - Custom integration framework

Security Considerations​

Authentication​

  • OAuth 2.0
  • API tokens
  • SSO integration
  • Role mapping

Data Protection​

  • Content encryption
  • Access control
  • Audit logging
  • Data masking

Suggested Image: "security-measures.png" - Security implementation

Performance Optimization​

Content Sync​

  • Incremental updates
  • Batch processing
  • Delta sync
  • Cache management

Resource Management​

  • Connection pooling
  • Rate limiting
  • Load balancing
  • Error recovery

Suggested Image: "performance-metrics.png" - Performance dashboard

Best Practices​

Integration Design​

  • Content structure
  • Update strategy
  • Error handling
  • Monitoring plan

Maintenance​

  • Regular sync
  • Content validation
  • Link verification
  • Permission audit

Suggested Image: "best-practices.png" - Best practices checklist

Troubleshooting​

Common Issues​

  1. Sync Problems

    • Connection errors
    • Permission issues
    • Content conflicts
    • Format problems

  2. Performance Issues

    • Slow sync
    • Resource constraints
    • API limits
    • Search delays

Suggested Image: "troubleshooting-guide.png" - Troubleshooting flowchart