Knowledge Management Subscriptions
This guide provides detailed information about the subscription options available for the Knowledge Management features, helping you choose the right plan for your organization's needs.
Available Subscription Tiers
Basic Tier
- Price: $X per month per user
- Features:
- Up to 1,000 knowledge articles
- Basic search capabilities
- Standard document formats support
- Basic analytics
Professional Tier
- Price: $X per month per user
- Features:
- Up to 10,000 knowledge articles
- Advanced search with natural language processing
- Extended document format support
- Comprehensive analytics and reporting
- Knowledge gap identification
Enterprise Tier
- Price: Custom pricing
- Features:
- Unlimited knowledge articles
- AI-powered search and recommendations
- All document formats supported
- Advanced analytics with custom reporting
- Full knowledge workflow management
- Dedicated support and training
Feature Comparison
| Feature | Basic | Professional | Enterprise |
|---|---|---|---|
| Article Limit | 1,000 | 10,000 | Unlimited |
| Search Capabilities | Basic | Advanced | AI-Powered |
| External Repositories | 1 | 3 | Unlimited |
| Analytics | Basic | Comprehensive | Custom |
| Support | Standard | Priority | Dedicated |
Subscription Management
Upgrading Your Subscription
- Navigate to the Admin Dashboard
- Select "Subscription Management"
- Choose your desired plan
- Complete the payment process
- Your new features will be activated immediately
Downgrading Your Subscription
- Downgrade requests are processed at the end of your current billing cycle
- Any data exceeding the limits of your new plan will need to be archived or deleted
- Contact support for assistance with data migration during downgrades
Billing and Payment
- All subscriptions are billed monthly or annually
- Annual subscriptions receive a 10% discount
- Payment methods accepted: Credit Card, PayPal, and Invoice (Enterprise only)
- Taxes may apply based on your location
Trial Options
A 14-day free trial of the Professional tier is available for new customers. During the trial period, you'll have access to all Professional tier features without any commitment.
Next Steps
- Review the Features page for detailed information about each feature
- Contact sales at sales@example.com for custom Enterprise pricing
- Schedule a demo to see the platform in action