Access Control
Manage permissions and visibility for your knowledge base content.
Access Control Overview
Access control allows you to determine who can view, edit, and manage different parts of your knowledge base. Proper access control ensures:
- Information security
- Content integrity
- Compliance with regulations
- Appropriate user access
Permission Levels
Viewer Permissions
- Read-only access to articles
- Ability to search and browse
- Access to comments and ratings
- No editing capabilities
Editor Permissions
- All viewer permissions
- Create and edit articles
- Upload media
- Manage categories
- Review and approve content
Admin Permissions
- All editor permissions
- Manage user access
- Configure system settings
- Access analytics and reports
- Manage integrations
Setting Up Access Control
Role-Based Access
- Define user roles
- Assign permissions to roles
- Assign users to appropriate roles
- Review role assignments regularly
Category-Level Permissions
- Set visibility by category
- Control editing rights by category
- Implement category ownership
- Create private categories
Article-Level Permissions
- Restrict access to sensitive articles
- Set article-specific editors
- Create approval workflows
- Implement expiration dates
Best Practices
Security Considerations
- Follow the principle of least privilege
- Regularly audit access rights
- Implement strong authentication
- Log access and changes
Organizational Structure
- Align permissions with organizational structure
- Create department-specific sections
- Implement team workspaces
- Enable cross-department collaboration
User Management
- Automate user provisioning when possible
- Integrate with identity providers
- Implement single sign-on
- Maintain up-to-date user records