Subscriptions and Features
This section allows selecting core functionalities that need to be enabled in the ITSM platform:
Available Subscription Plans
Rezolve offers several subscription tiers to meet the varying needs of organizations:
- Basic: Entry-level plan for small teams with essential helpdesk functionality
- Professional: Mid-tier plan with advanced automation and reporting capabilities
- Enterprise: Comprehensive plan with full feature access, premium support, and custom integrations
- Custom: Tailored solutions for organizations with specific requirements
Core Features by Subscription Type
| Feature | Basic | Professional | Enterprise |
|---|---|---|---|
| Ticketing System | ✓ | ✓ | ✓ |
| Knowledge Management | Limited | ✓ | ✓ |
| Live Chat | ✓ | ✓ | ✓ |
| ITSM Module | Basic | Advanced | Complete |
| Dashboard Analytics | Basic | Advanced | Advanced |
| API Access | Limited | ✓ | ✓ |
| Custom Integrations | - | Limited | Unlimited |
| SLA Management | Basic | Advanced | Advanced |
| Automation Rules | Limited | Advanced | Advanced |
| Multi-channel Support | - | ✓ | ✓ |
| AI-powered Assistance | - | Basic | Advanced |
Core Platform Features
The following features can be enabled based on your subscription level:
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Knowledge Management: Enables the bot to use organizational knowledge for better automation and responses.
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Live Chat: Facilitates live chat interactions for helpdesk teams to assist users.
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ITSM: Activates the IT Service Management module, which includes ticketing and incident management.
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Multi-channel Support: Enables ticket creation and management across various channels including email, chat, web portal, and mobile app.
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Dashboard Analytics: Provides comprehensive reporting and visualization tools for monitoring helpdesk performance.
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Automation Engine: Powers workflow automation, ticket routing, and automated responses based on predefined rules.
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SLA Management: Enables setting and tracking of Service Level Agreements for different ticket types and priorities.
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Integration Hub: Allows connection with third-party tools and services including JIRA, ServiceNow, Microsoft Teams, and more.
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AI Assistant: Leverages artificial intelligence to provide smart suggestions, automate categorization, and enhance agent productivity.
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Self-Service Portal: Offers a customizable portal for users to submit tickets, check status, and access knowledge base articles.