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Portal

The Service Portal module enables administrators to customize the service portal's design, features, and functionality, ensuring a smooth user experience for end users. It serves as a self-service interface where users can raise tickets, track progress, access the knowledge base, and interact with the support team efficiently.

Key Features​

Self-Service Capabilities​

  • Ticket creation and submission
  • Knowledge base access
  • Request tracking and updates
  • Service catalog browsing

User Experience​

  • Intuitive interface for easy navigation
  • Responsive design for mobile and desktop access
  • Customizable branding and layout
  • Search functionality for quick information retrieval

Administrative Controls​

  • Portal appearance customization
  • Service catalog management
  • Knowledge base organization
  • User access and permissions

Benefits​

  • Reduced Support Volume: Empowers users to find solutions independently
  • Faster Resolution Times: Streamlines the ticket creation and tracking process
  • Improved User Satisfaction: Provides a modern, user-friendly interface
  • Consistent Branding: Maintains organizational identity throughout the support experience
  • Enhanced Communication: Facilitates clear interaction between users and support teams

Portal Configuration​

For detailed information on configuring the Service Portal, please refer to the Service Portal Configuration documentation.