Subscriptions
Your subscription can be tailored to meet your organization's specific needs. Each of the following modules serves a distinct purpose in enhancing your service management and knowledge management capabilities.
| Module | Description |
|---|---|
| Knowledge Management | For ingesting and managing the knowledge bases that Bot or enterprise search should use |
| Live Chat | Live Chat module (Either Rezolve Live Chat or ServiceNow Live Chat can be selected.)) |
| Insights | Insights module for extrenal data |
| Helpdesk | Helpdesk and Tickeiting / Systom of Record module |
| Service Catalog | Ability to create set of request types or ticket types that employees can access |
| Bot | Bot or Virtual Agent that is provided to employees of your organization |
| Search | Enterprise Search provided to employees |
Knowledge Subscription
Once the Knowledge Management module is selected, its related features can be enabled.
Live Chat Subscription
Either Rezolve Live Chat or ServiceNow Live Chat can be selected.
Insights Subscription
Enable and select the Rezolve or 3rd party ticketing system or System of Record ticketing system.
Features allow to select set of analytic agents to be defined and deployed for deriving insights.
Helpdesk Subscription
Enable and select the Rezolve or 3rd party ticketing system or System of Record ticketing system.
Bot Subscription
Once Enabled Bot settings and features can be further configured, including Bot Channels.
Search Subscription
Once enabled Search Portal would be available to employees. Knowledge Management should be selected for this module.
TODO to add screenshots.