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Check Search

Verifying search functionality ensures users can find information efficiently:

  1. Test search across different knowledge sources
  2. Verify relevance ranking and results ordering
  3. Check filtering and faceted search capabilities
  4. Test handling of misspellings and variants
  1. Verify searching for existing tickets
  2. Test advanced search filters
  3. Check permission-based search limitations
  4. Validate search performance with large datasets
  1. Test finding users and user information
  2. Verify role-based visibility restrictions
  3. Check search by various user attributes
  4. Test partial name and email searches