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Email Agents

Understanding Rezolve.ai's AI-powered email processing and management capabilities.

Overview​

Rezolve.ai's email agents provide intelligent email processing and automated response management for service desk operations.

Suggested Image: "email-agents-overview.png" - Email processing system architecture

Core Email Agents​

1. Intent Action Agent​

Purpose: Analyzes email content to determine user intent and required actions.

Capabilities:

  • Content analysis
  • Intent classification
  • Priority detection
  • Action mapping

Suggested Image: "email-intent-flow.png" - Email intent processing workflow

2. Ticket Parser Agent​

Purpose: Extracts and structures information from emails for ticket creation and updates.

Features:

  • Header analysis
  • Body parsing
  • Attachment handling
  • Metadata extraction
  • Thread tracking

Suggested Image: "ticket-parser-components.png" - Parser component diagram

Email Processing Pipeline​

1. Initial Processing​

  • Email reception
  • Spam filtering
  • Format validation
  • Thread association

2. Content Analysis​

  • Language detection
  • Sentiment analysis
  • Urgency assessment
  • Category classification

3. Information Extraction​

Suggested Image: "information-extraction.png" - Information extraction process

AI Capabilities​

1. Smart Classification​

  • Request type identification
  • Service categorization
  • Department routing
  • Priority assignment

2. Content Enhancement​

  • Format standardization
  • Language correction
  • Content structuring
  • Tag generation

3. Response Generation​

  • Template selection
  • Content personalization
  • Attachment handling
  • Signature management

Suggested Image: "ai-capabilities.png" - AI feature diagram

Integration Features​

1. Ticket System Integration​

  • Automatic ticket creation
  • Update processing
  • Status synchronization
  • Comment handling

2. Knowledge Base Integration​

  • Article suggestions
  • Solution matching
  • FAQ integration
  • Documentation links

3. Workflow Integration​

  • Process triggers
  • Task creation
  • Notification management
  • SLA tracking

Suggested Image: "integration-points.png" - Integration architecture

Email Management​

1. Queue Management​

  • Priority queuing
  • Load balancing
  • SLA monitoring
  • Routing rules

2. Thread Management​

  • Conversation tracking
  • Reply correlation
  • History preservation
  • Status tracking

Suggested Image: "email-management.png" - Management console interface

Security Features​

1. Email Security​

  • Spam detection
  • Phishing protection
  • Content validation
  • Attachment scanning

2. Data Protection​

  • Email encryption
  • Data masking
  • Privacy controls
  • Compliance checks

Suggested Image: "security-measures.png" - Security implementation diagram

Performance Optimization​

1. Processing Speed​

  • Parallel processing
  • Batch handling
  • Caching strategies
  • Resource optimization

2. Accuracy Improvement​

  • Learning from corrections
  • Pattern recognition
  • Validation rules
  • Quality checks

Suggested Image: "performance-metrics.png" - Performance dashboard

Best Practices​

1. Configuration​

  • Email server setup
  • Filter configuration
  • Rule management
  • Template design

2. Maintenance​

  • Regular monitoring
  • Performance tuning
  • Rule updates
  • Template refresh

3. Training​

  • Agent training
  • Pattern updates
  • Response optimization
  • Error correction

Suggested Image: "best-practices.png" - Best practices checklist

Troubleshooting​

Common Issues​

  1. Email Processing

    • Delivery issues
    • Parse errors
    • Classification problems
    • Integration failures

  2. Performance Issues

    • Processing delays
    • Queue bottlenecks
    • Resource constraints
    • Integration timeouts

Suggested Image: "troubleshooting-guide.png" - Troubleshooting flowchart